Our Reviews

Prompt courteous service.

There were no issues with service. Everyone is so friendly.

Devin was excellent as was Will in our purchase process.

EVERYTHING WENT VERY WELL/EVERYTHING WAS DONE IN GOOD TIME. I WAS TAKEN VERY GOOD CARE OF BY MATT STROUSE AS USUAL

Excellent customer service, answered all my questions, and each person I talked with communicated well with the other members of the dealership team.

Job was completed in a timely manner and properly.

They explained what needed to be done and how it was to be done. (Transmission flush and updated fluid) They were very professional and informative. Shame on GM/Chevrolet for manufacturing a product that is not up to their standards. More research should have been done to see the correct fluid was used and did not produce problems with the transmission's performance costing the customers over a billion dollars collectively. Having owned numerous trucks in the past, it saddens me to say I will not be purchasing another GM/Chevrolet Truck.

Car was finished in the time they said it would be at a fair price Waiting room is great.

Friendly Communicative Share expectations

My experience at Thornton is always a great one. They were able to get me in quickly before a road trip so I could get an oil change and tire rotation. They filled my tires and fluids and noticed my wipers were pretty rough which I had been meaning to take care of but hadn’t. I appreciated they took care of them and for a good price similar to what I would pay at an Auto Zone or other store. The staff is always friendly and great to deal with every time I visit and this time was no different. There is a reason I almost always try to take my car to get serviced here instead of any random garage. Not just because of the fantastic work they do but because of the wonderful employees.

It's always a pleasure

You deal with really good people.

Listens to your needs and try’s to meet them

Fast, thorough service from knowledgeable and friendly staff.

Quick, efficient, friendly

My Sirius radio had screen issues. After replacement all the icons were finally located and my Favorites were loaded. Happy, happy, happy.

Everything went well. Set an appointment online for state inspection and oil change.Truck was serviced in just a couple of hours.Can't ask for more than that.

As always everyone at Thornton is amazing. The service staff is top notch. Matt and Courtney were there that day and always do a fabulous job. Always satisfied with my experience at Thornton. It’s why I continue to come back for pretty much everything my Trax needs.

I had no issues. Great service & friendly staff.

Easy to drop off and done very quickly.

Service always completed in a timely manner and staff is very friendly and courteous!

Always good relations with personnel

I am very impressed about how you repaired my clearance light issue. awesome job

Went quick. Nice people.

The service department did a good job of keep Me inform of cost of parts and labor and a detail of what was involved.

Treated me like family, did a good job.

Courtney saw what was wrong with my car and they repaired it correctly! Very impressive service!

The service team was very professional and friendly. Courtney Rupp was very thorough explaining all the costs and procedures of the service I had done.

I had scheduled an appointment for my 2014 Silverado for an inspection and LOF. I have dealt with this dealership for over a number of decades and have never be disappointed. I have been conditioned to expect only the best service and, as usual, they lived up to my expectations. Upon my arrival, I was met by a member of the service team to confirm the reasons for my appointment. The service was provided within the time quoted. Most people I hear complain about a dealership is about the expected cost. My satisfaction comes from the results of the service and a shown appreciation for my patronage, both of which brings me back time after time. So, as long as this relationship continues, I'll be back. Thornton Chevrolet in Manchester, Pa is the best A salute and carry on!!!!

Great service, friendly customer service as usual.

Found out I need lifters for my Silverado during an inspection. Courtney was able to get my truck in for service the next day, work approved, and work completed within 2 business days. While my truck was in for service, they were able to pick me up and set me up with a rental car. Kudos to the whole service team!

Thornton always provides great service. The staff is always friendly and provides complete details on the service they performed. I am also happy to see the same faces when I visit for service, which means a lot.

Good

Friendly, professional and prompt

Easy Peezy! Dropped off my vehicle and was greeted pretty quickly! They called when it was done and when I came to pick it up, they knew which vehicle was mine, that was impressive since it was a different person who took my vehicle earlier that morning! I really like this dealership and would recommend!

The Thornton Service Team always treats me and my vehicles with respect. Greatly appreciated!

Great

Great service!

Always great service and friendly customer service.

The service department did a great job with communications, putting 4 new tires on my car, and getting the work done at the time I requested. Excellent work !

Had an issue with my Cruze, they told me to drop it off and they'd work it in. The issue was found and it was fixed the same day. Always great service .

Treated me like family

Great service

My car was finished in a short time at a reasonable price. Waiting room is very nice.

service was fast because My Chevy was a surprise visit for a pump!! The service guys didn't know if they could get it in and got to it 3 days before they said so I am pleased with the service.